What You Will Find in These Answers
This FAQ covers the questions that come up most when you are setting up your account or making your first deposit. We have grouped them around the things that matter: how your wallet connects, how withdrawals are processed, what happens when a payment is pending, and how to reach us if an answer here does not cover your situation. Each answer describes
the actual step or process, not just a pointer to another page. Where bKash, Nagad or Rocket is the relevant payment, we name it directly. Where a question touches on account verification, we walk through what is checked and why. Availability of account features depends on your local law and the eligible regions we serve, so a few answers note that limitation
clearly. If you are in Dhaka and opening your account for the first time, the deposit and wallet sections below will be the most useful place to start.
- bKash
- Nagad
- Rocket